Instance Prices

Fees for instances occur from the time you create them to the time you destroy them. Fees will be incurred for instances that are currently stopped as well.
Yen amounts of under ¥1 in the calculation of prices, etc., will be rounded off. Our prices are shown with consumption tax included in the price of each product, but prices you calculate yourself may vary from the amount we request due to the above changes in calculations.
The minimum charge during the period calculated (from the first until the last day of the month) is ¥50 (¥55 with tax). However, if no charges are incurred within that period, this minimum charge will not apply.

Linux

Windows®

Standard Features

These are the features included in this service.

Optional Service Charges

In addition to the standard features, you can add optional services as necessary.

Making Changes

When you forget your password

Click "Forgot password?" on the sign in screen in the control panel.

When you forget your ID

Your ID is the email address registered in your account information. If you forget your ID, please provide us with the following information from the time of your registration and tell us you have forgotten your ID. We will inform you of your registered ID only in the case that we are able to confirm your identity.
Name
Address
Phone Number
A PDF of your identification document (insurance card, license, or passport)

Altering Account Information

You can change your email address, phone number, address, password, etc., from the control panel.

Altering Payment Method

You can change your credit card information from the control panel.

Confirm Pricing

You can confirm the price of the services you have used from the control panel.

Creating/Starting/Stopping/Destroying Instances

Creating/starting/stopping/destroying instances can be done from the control panel.

Using Optional Services

You can use optional services by selected the one you need from the control panel.

Change the Maximum Number of Instances

You can create a maximum of 10 instances when you begin the service. By pressing the "Increase Instance Limit" button on the upper right of the dashboard on the control panel, you can increase this to 25. You can change the limit 45 days after you have begun using instances (not from the time you created your account).
You can change the limit 45 after you began using instances regardless how whether or not you have any instances as of that point in time. For example, if you enter into our agreement and create an instance on November 1st, you will see the "Increase Instance Limit" button appear on December 15th, even if you destroyed that instance on November 17th.

Cancellations

You can cancel WebARENA Indigo™ from Action in Service Management > Services from WebARENA control panel. Once a cancellation has been made, all instances and optional services will be deleted.

Account Close

You can close your WebARENA account by executing Account Cancellation in Account > Manage Contract Information on WebARENA control panel. The account will be closed after 90 days.
You cannot execute Account Cancellation if there is a service under contract in your account. You need to cancel the service associated with the account in advance.
Within 90 days from the date of executing Account Cancellation, you can log in to WebARENA control panel, view the billing history, and cancel Account Cancellation.
After 90 days you will not be able to log in and your account will be closed and cannot be returned.